1. General
The General Terms and Conditions have been drawn up in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce. The Stow.si online store is managed by Gastpro d.o.o., a provider of e-commerce services.
By registering in the online store, the visitor obtains a username that is the same as their email address, and a user password that they specify. The user’s username and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that they are an adult and fully capable person. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a buyer.
These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the merchant and the user as a buyer of products from the online store’s offer.
2. Accessibility of information
The merchant undertakes to always make available to the user:
- data on the identity of the merchant, in particular the company name and registered office and the register number where the company is registered;
- contact details that enable the user to communicate quickly and efficiently with the merchant;
- information on the essential characteristics of the products or services offered by the online store;
- information on the availability of the products or services offered by the online store;
- method and conditions of delivery of the products or performance of the services;
- information on the method of payment;
- data on the time validity of the offer from the online store;
- information on the period within which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information on the possibility of returning the products and the costs of return;
- information on the procedure for the user’s complaint and information on the contact person merchant.
3. Product offering, delivery time and collection
Due to the nature of online business, the product offering in the online store changes and is updated frequently and quickly.
The delivery time for products in stock is 2 business days for delivery addresses in Slovenia, unless Pošta Slovenije delivers to an individual delivery address later. For other products, the delivery time specified next to the product in the online store applies.
When placing an order, the user can specify one of the following methods of collecting the products:
- in person at the company’s headquarters, in which case postal costs are not paid;
- by delivery, in which case delivery costs are also charged.
4. Payment methods
The merchant provides the user with the following payment methods for purchasing products from the online store:
- by advance transfer of the purchase price to the merchant’s transaction account according to the prepared offer or pro forma invoice;
- by payment or credit card.
Payment by payment or credit card is possible only if the data in the user’s profile for the payer is the same as the data in the user’s profile for the holder of the payment or credit card.
5. Prices
The online price applies to all registered users of the online store. Surcharges may be added to the online price depending on the selected payment method.
All prices in the online store are listed in euros and include VAT, unless expressly stated otherwise. Prices in the B2B online store do not include VAT or this information is expressly stated. Product prices do not include delivery costs, unless expressly stated otherwise.
All prices are valid at the time of placing the order and have no predetermined validity. If the price of the product changes during the processing of the order, the merchant will notify the user of the new prices and allow him to change, cancel or confirm the order at the new prices.
6. Purchase process
6.1. Technical steps leading to the conclusion of a purchase contract
The following technical steps are available to the user during the purchase process:
- login to the online store, if the user has created a user account;
- search for an individual product in the online store’s offer;
- select a product to purchase;
- add the selected product to the shopping cart;
- determine the quantity of the product;
- review the price of the selected product and the total value of the order;
- select the delivery and payment method;
- review the order and confirm and submit the order.
6.2. Identifying and correcting errors before placing an order
Before placing an order, the user is enabled via the user interface to review the selected products, their quantities, prices, delivery and payment methods, and correct individual data if necessary.
6.3. Order accepted
After placing the order, the user receives a notification from the merchant via e-mail that the order has been accepted. Within 1 hour of receiving this notification, the user has the option to cancel the order without consequences.
6.4. Order confirmed
If the user places the order which is not canceled, the order is processed further. The merchant checks the availability of the ordered products and confirms or rejects the order with a reason. Upon confirmation of the order, the merchant informs the user by e-mail of the expected delivery date.
6.5. Goods shipped
The merchant prepares and ships the ordered products within the agreed time and informs the user by e-mail.
7. Purchase agreement
The merchant issues a written invoice to the user who purchases a product from the online store. The purchase agreement in the form of a purchase order is stored electronically on the merchant’s server and is accessible to the user in his user profile. The agreement is concluded in the Slovenian language.
The purchase agreement between the merchant and the user is concluded at the moment the merchant confirms the order. From this moment on, prices and other terms of purchase are fixed and apply to both parties.
8. Right to withdraw from purchase, return of products
The user has the right to notify the contact email address info@stow.si within 14 days from the date of receipt of the ordered products that he/she withdraws from the purchase contract, without having to state a reason. Returning the products within the withdrawal period is considered a notice of withdrawal.
The purchased products must be returned to the trader no later than 30 days from the date of sending the notice of withdrawal. The products must be undamaged, in their original packaging and in the same quantity, unless they have been destroyed, damaged, lost or their quantity has decreased through no fault of the user.
If the package is physically damaged, if the contents are missing or shows signs of opening, the user must initiate a complaint procedure with the delivery service.
The trader will refund the amount paid to the user as soon as possible, but no later than 30 days from receiving the notice of withdrawal. Any promotional discounts used are not refundable to the user.
9. Warranty
Products have a warranty if stated on the invoice or warranty card. The warranty is valid subject to the instructions and conditions and upon presentation of the invoice. If there is no information about the warranty in the online store, the product does not have a warranty.
The user can exercise the warranty at the retailer or directly at the manufacturer or authorized service center.
10. Delivery
The retailer will deliver the ordered products to the user within the agreed deadline. The contractual partner for the delivery of shipments is Pošta Slovenije. The retailer reserves the right to choose another delivery service if this will fulfill the order more efficiently.
In the case of receiving products by postal delivery, the buyer also pays the postage costs.
11. Security
The retailer uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments.
The payment provider is responsible for secure authorizations and credit card transactions. Card information is not stored on the merchant’s server.
The user is also responsible for security, namely by ensuring the security of their username and password and for adequate protection of their computer.
12. Child protection
The merchant does not accept orders in the online store from persons whom it knows or suspects to be children without the express permission of their parents or guardians. The merchant does not offer free access to products or services that are harmful to children.
Without the express permission of their parents or guardians, the merchant will not accept personal data concerning children, nor will it release it to third parties other than parents or guardians.
13. Privacy policy
Part of these general terms and conditions is also the privacy policy, which is available on the merchant’s website.
14. User opinions and product ratings
Opinions, comments and product ratings provided by users or visitors are intended for the user community.
The merchant is not responsible for the content of opinions, comments and ratings provided by users or visitors. The merchant may refuse to publish content that contains obvious untruths, is misleading, offensive, obscene or, in the merchant’s opinion, does not provide benefits to other users.
15. Liability
The merchant strives to ensure that the information published in the online store is up-to-date and correct, but product features, delivery time or price may change so quickly that the information cannot be corrected in time. In such a case, the user will be notified of the changes and will be able to cancel the order or change the order.
Product photos are symbolic and do not guarantee product characteristics.
The merchant is not responsible for physical damage, destruction or loss of the shipment from the moment the shipment is handed over to the delivery service, nor for lack of content or signs of opening. In these cases, the user must initiate a complaint procedure with the delivery service.
16. Complaints, disputes and application of law
The trader complies with applicable consumer protection regulations. In case of problems, the user can contact the telephone number +386 (0)70 609 596 or submit a complaint to the email address info@stow.si. The complaint handling procedure is confidential.
The trader will within five working days, acknowledge receipt of the complaint and inform how long it will take to process it. The trader will strive to resolve any disputes amicably. If an amicable solution is not reached, the court in Ljubljana is competent to resolve disputes.
These general terms and conditions and all disputes between the trader and the user are subject to Slovenian substantive and procedural law.
17. Changes to the general terms and conditions
In the event of changes to regulations or its own business policy, the trader may change or supplement these general terms and conditions, which it shall inform users of in an appropriate manner, in particular by publishing on the stow.si website.
The changes shall enter into force upon expiry of the eight-day period from the date of publication, unless a shorter period is required to comply with the regulations. A user who does not agree with the changes must cancel their registration within eight days of the date of publication.
We wish you many pleasant and affordable purchases in our online store.